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Improvement & Development

Capability Scotland's Quality Improvement Framework (QIF) is based upon the European Foundation for Quality Management Excellence Model and is informed by quality assurance models from the Care Inspectorate, Education Scotland, Scottish Social Services Council Codes of Practice and the National Health and Social Care Standards.

What do we do?

Our commitment to continuous improvement:

  • Includes all areas of care, support and education.
  • Embeds quality throughout the organisation.
  • Focuses on self-evaluation.
  • Takes into account all legislative requirements, including health and safety and customers' rights and opinions at every stage of our work.
  • Ensures the safer recruitment of people with the skills and training to provide the best possible service.
  • Enables our staff to improve their skills through ongoing learning and development.

Capability Scotland's Quality Improvement Framework